Terms and Conditions / Returns

Payment Methods

At the moment, we accept bank transfer, BCA klikpay (domestic) and major credit cards (visa/mastercard).

For domestic buyers who prefer to use bank transfer, you can confirm your payment by fill in the form located on the bottom of the website.

If we are unable to ship your items to you for some reason, we will refund the value of the items that were not sent. This refund will be made to the payment method that you used for the order.
 

Pricing

Prices are subject to change without notice. Prices of individual products are exclude delivery fees. Delivery fees are clearly marked when accessing your Shopping Bag or when choosing to Checkout.
 
Custom Duties (International Orders)
 
Custom duties and import taxes may incurred are not included in the prices on our website. Customers are responsible to pay the duties and taxes which may incurred. Please consult with your custom office.
 

Returns and Refunds

If you are not completely satisfied with any item you ordered, we will refund the sale price of any item you return to us in perfect and unworn condition within 3 days of delivery.
 
Once we receive the returned items, we will inspect and restock the goods before processing a refund. Please note that it may take up to 14 days for the refund to process and for the funds to show in your account.
 
Any item that is soiled and/or damaged will not be refunded and any returned items will be resent back to the original delivery address. Note: Soiled includes the excessive odor of perfume and smoke.
 
In order to receive a full refund the items must be posted back to the web store within 3 days (domestic) and 7 days (international orders) of delivery to our address. Refunds will be credited to your original method of payment.
 
We do not accept returns for further markdown (sale) items.
 
We offer free returns and we recommend proof of postage is obtained.  Please ensure you put the appropriate postage onto your returns parcel to enable us to receive it. The return postage cost would be processed at the same time with your return item(s) and show up in your account altogether.

 

download return form - English
 

download return form - Bahasa
 

Accuracy

We endeavor to display accurate pricing, product descriptions & information, images, and availability as of the time that the information is submitted for display onto the website. However, because of lighting differences and differences with monitors, the actual color of the products you receive may differ from what you see on screen.

In addition, information can occasionally be entered erroneously on the system. In this case, we reserve the right to correct information, such as prices and promotions, which have been published on the Mattina Notte site. Information about sizing is as accurate as possible.
 

Exchange Orders

Unfortunately, at this time, we do not accept changes to orders after they have been placed. Therefore, please be sure that your order is correct before confirming your order.