FAQs

How do I shop at mattinanotte.com?

 

Please visit "How to buy" section on the bottom of the site.
 
Do I need to set up an account?

You can order as “guest” but we recommend you to register an account so you can make a faster  checkout and payment and you don’t have to retype your address every time you want to purchase our products.

I’ve forgotten my password. What should I do?

Click “Forgotten Your Password?” link at the Sign In Page and follow the instructions.

Do you have smaller or larger size ?

You can see the drop down menu of the product page for the size(s) available to purchase.
 
Does Mattina Notte Ship to multiple addresses?

Yes, we can ship to multiple addresses, however, if you want to ship to 2 or 3 addresses, you might have to make 2 or 3 separate orders.

How soon can I get my order?


After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours. Note that process is only checking the payment, preparing and delivering the goods to the shipping company.

After that, the shipping company needs certain amount of time to deliver it to you, varies from 2-5 days for domestic and 7-14 days for international deliveries.
 
For more info, click “Shipping Information” section on the bottom page of the site.
 
Can I change my shipping address after my order has been dispatched/sent ?

Unfortunately you can not. We only ship the order to the address provided when you check out or verified address for credit card payments.

Can I add items after I check out?


Unfortunately you can not, once checking out your order is recorded.
 
If you want to add items, kindly make a new order and notify us via email sales@mattinanotte.com to combine your shipping.

Can I track my order?

Yes you can. Kindly click "Track Order" or view it from "My Account" and click the link in the Airwaybill Number.
 
If you still want to know the current status, kindly email sales@mattinanotte.com so we can check it to the shipping company.

Is my personal information kept private?

Mattina Notte guarantees to keep all information given to us private. We will not disclose it to any other party.

Do you have any store?

Currently, we only sell our collections online.

I haven't got my order, it has been late for couple days. Where is my order?

Kindly contact us with contact us form on the bottom page of the site or text us to +62 878 8226 1484, so we can check it with the shipping company.
 
Note that if your order is sent during public holiday, there may be some delays.

I have received my package. Unfortunately, there is some defect in the product. What should I do?

We apologize but every item sold have been checked by our QC staff.

The garment I received does not fit me well (It is too big or it is too small). What should I do?

Please ensure your size and measurement available on our site before check out. However, if you are not satisfied with your purchase, you can return the item, please visit "Terms and Conditions" section.